Frequently Asked Questions

Frequently Asked Questions

Got questions? We've got answers! Here are the most common questions about CoolBreez cooling products.

Orders & Shipping

Q: How long does shipping take?
A: We process orders within 1-3 business days and delivery typically takes 3-7 business days across South Africa.

Q: Do you ship nationwide?
A: Yes! We ship to all areas across South Africa.

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Products & Usage

Q: How do the cooling sleeves work?
A: Our -5°C cooling sleeves use advanced fabric technology that activates with water or sweat. Simply wet them, wring out excess water, and snap to activate. They'll stay cool for hours!

Q: How long do the neck fans run on a single charge?
A: Our hands-free neck fans are USB rechargeable and typically run for 4-8 hours depending on the speed setting.

Q: Are the cooling towels reusable?
A: Absolutely! Our cooling towels are designed to be reused hundreds of times. Just wash, dry, and they're ready to go again.

Q: Can I use the cooling products during loadshedding?
A: Yes! Our rechargeable fans work great during loadshedding. We also offer power banks to keep your devices and cooling gear charged.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day money-back guarantee on all products. If you're not satisfied, you can return your purchase within 30 days for a full refund.

Q: How do I return a product?
A: Contact us at franklin63vw@gmail.com with your order number and reason for return. We'll provide you with return instructions.

Q: Do I have to pay for return shipping?
A: Return shipping costs depend on the reason for return. If the product is defective or we made an error, we'll cover the cost. For change-of-mind returns, the customer covers return shipping.

Payment & Security

Q: What payment methods do you accept?
A: We accept all major credit and debit cards through our secure Yoco payment gateway.

Q: Is it safe to shop on your website?
A: Yes! We use industry-standard SSL encryption to protect your personal and payment information.

Product Care

Q: How do I clean my cooling towel?
A: Simply hand wash or machine wash on a gentle cycle with mild detergent. Air dry or tumble dry on low heat.

Q: How do I maintain my neck fan?
A: Keep your fan clean by wiping it with a damp cloth. Avoid submerging it in water. Charge regularly to maintain battery health.

Q: How long do the cooling sleeves last?
A: With proper care, our cooling sleeves can last for years. The cooling effect activates every time you wet them.

Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to contact us:

• Email: franklin63vw@gmail.com
• Business Hours: Monday - Friday, 9:00 AM - 5:00 PM SAST

We're here to help you stay cool!